At Lumetrekx, we strive to deliver your orders quickly and efficiently. Below are the details of our shipping policies.
1. Order Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods & Estimated Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-15 business days | $5.99 (Free for orders over $50) |
| Express Shipping | 3-7 business days | $15.99 |
| International Shipping | 10-20 business days | Varies by destination |
- Delivery times are approximate and may vary due to factors such as customs clearance, local courier delays, or unforeseen circumstances.
3. Shipping Costs
- Free shipping is available for orders over $50.
- Orders below $50 will incur a $5.99 standard shipping fee.
- Express shipping is available for $15.99.
- International shipping fees vary by destination and will be calculated at checkout.
- Any additional customs duties, taxes, or import fees for international orders are the responsibility of the customer.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to check the status of your shipment through our website or the carrier’s tracking portal.
5. Lost, Delayed, or Undelivered Orders
- If your package is delayed, check the tracking information first.
- If your order is lost or has not arrived within the estimated timeframe, contact us at [email protected], and we will assist you.
- We are not responsible for delivery delays due to incorrect shipping addresses, customs issues, or carrier-related delays.
6. International Shipping
- We ship worldwide, but delivery times for international orders may vary depending on customs clearance and local postal services.
- Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.
- If a shipment is refused due to customs charges, we may not be able to issue a refund for the order or shipping fees.
7. Address Changes & Order Modifications
- Once an order has been placed, changes to the shipping address may not be possible.
- If you need to update your address, please contact us immediately at [email protected].
8. Incorrect or Damaged Orders
- If you receive an incorrect or damaged item, please contact us within 7 days of delivery with photos of the item.
- We will arrange for a replacement or refund based on our Returns & Refunds Policy.
For any shipping-related questions, feel free to reach out to our customer support team at [email protected]. We’re happy to help!